Frequently Asked Questions (FAQ)

Answers to your common questions are provided here. If you need to know anything else, please contact us.

General and Dawah Activities
What is the main goal of the Islami Shariah Organization?
It is an international Fatwa and Dawah platform. Our main goal is to deliver the great message of the Quran and Sunnah across the world, irrespective of religion and caste, and to provide Shariah-compliant solutions to the daily life problems of people.
How can I know about a Fatwa or Masail?
You can submit your question by going to the 'Fatwa and Masail' section of our website. Our learned Muftis and scholars will provide authentic answers through a specific process in the light of the Quran and Sunnah.
E-commerce and Order Related
How do I order products or books from the website?
Very easily! Add your preferred product to the cart (Add to Cart), then go to the 'Checkout' page and confirm your order by providing your name, delivery address, and mobile number.
What are the payment methods?
We use a 100% secure payment gateway (SSLCommerz). You can easily make advance payments via bKash, Nagad, Rocket, Visa, or Mastercard. Besides, for your convenience, we also have a 'Cash on Delivery' (paying upon receiving the product) facility.
How long does it take to get delivery and what is the charge?
Usually, after the order is confirmed, the product is delivered via courier within 5 days inside Dhaka (Inside Dhaka - 5 days) and 10 days outside Dhaka (Outside Dhaka - 10 days). The delivery charge inside Dhaka is usually 60 BDT and outside Dhaka is 120 BDT (charges may vary based on the weight of the product).
Return & Refund
What to do if the product arrives wrong or damaged?
If for any reason a wrong or damaged product reaches you, please contact our helpline or email with pictures within 24 hours of receiving the delivery. Subject to proof, we will replace the product in the shortest possible time. To know more, read our 'Refund Policy' page.
How long does it take to get a refund?
If your order cancellation or refund request is approved, your money will be refunded within 7-10 working days (7 to 10 working days) through the same method you used for payment (Bank/bKash/Nagad).