Islami Sharia Organization

E-Commerce Division: Refund and Return Policy

The Islami Sharia Organization is steadfastly committed to upholding the profound teachings of the Quran and Sunnah in all its endeavors. In our commercial dealings, we pledge to maintain the highest echelons of integrity, transparency, and trustworthiness (Amanah). Guided by the noble principles of Islamic Sharia, our 'Refund and Return Policy' has been meticulously formulated to ensure mutual satisfaction, fairness, and justice between the buyer and the seller.

Rule-1# : Timeframe and Eligibility for Returns or Exchanges

Rule-1# If a valued customer is dissatisfied with any purchased product or discovers a defect, the privilege to return or exchange the item remains valid for exactly 7 days (One Week) from the date of receipt. Once this 7-day period has elapsed, the authority is under no obligation to entertain any return or exchange requests.

To be eligible for a return, the following conditions must be strictly met:

Condition-1# The product must be completely unused and in the exact same pristine condition in which it was received.
Condition-2# The original packaging or wrapping of the item must be intact and undamaged.
Condition-3# A valid receipt or verifiable proof of purchase must be presented at the time of initiating the return.
Rule-2# : Non-returnable Items

Rule-2# Due to their inherent nature, health guidelines, and safety regulations, certain specific goods are strictly non-returnable. The following items fall under this category:

  • Perishable goods (e.g., food items, fresh flowers, etc.).
  • Intimate or sanitary goods, and personal care items that cannot be reused for hygiene reasons.
  • Hazardous materials, flammable liquids, or volatile gases.
  • Gift Cards.
  • Downloadable software or digital products.
Rule-3# : Refund Process

Rule-3# Once your returned item is received at our facility and thoroughly inspected, we will notify you promptly via email regarding the status of your return.

Approval: If your product is received in an intact condition and fully complies with our policy guidelines, your refund request will be officially approved.
Payment Settlement: Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of business days.

Special Note (Late or Missing Refunds): If you have not received your refund within the expected timeframe, we advise you to first re-check your bank account. Then, contact your credit card company and your bank, as processing times may vary. If the issue persists after taking these steps, please reach out to us via our official email.

Rule-4# : Special Circumstances and Sale Items

Rule-4# While regular-priced items are fully eligible for refunds or returns, items sold under a 'Sale' or special discount campaigns are strictly non-refundable.

Exchanges: We only replace items if they arrive at your destination in a strictly defective or damaged condition due to an error on our part.
Rule-5# : Provisions Regarding Gifts and Shipping
Provision-1# (Gifts): If the item was marked as a 'gift' at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return once the item is received and inspected.
Provision-2# (Shipping Costs): The customer is responsible for bearing the shipping or postal charges for returning the item. Shipping costs are strictly non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.

Contact Us for Assistance

For any further inquiries or dedicated support, please feel free to reach out through our official channels:

📧 Email: admin@islamisharia.cc

📞 WhatsApp: +8801816008353

📍 Address: 31/1 Basabo Kusumbag, Dhaka-1214, Bangladesh.